ServiceNow application

ServiceNow is an IT service management (ITSM) platform. MIA connects to it to inventory the users of your organization and manage their access.

Authentication type and prerequisites

Authentication type: SCIM Bearer token

Prerequisites

Have a ServiceNow instance with the SCIM v2 - ServiceNow Cross-domain Identity Management (com.snc.integration.scim2) plugin enabled. MIA calls the /api/now/scim/Users SCIM endpoint.

Connection steps

1. Enable, or ask your ServiceNow administrator to enable, the SCIM v2 - ServiceNow Cross-domain Identity Management plugin on your instance.
2. Retrieve the root URL of your ServiceNow instance, for example https://your-instance.service-now.com.
3. Retrieve the Bearer token authorized to call your instance's SCIM API.
4. In MIA, open Applications → Add an application, search for ServiceNow, enter the instance URL and token, then click Connect.

::: Official source ServiceNow documents the SCIM API in System for Cross-domain Identity Management (SCIM) API: https://www.servicenow.com/docs/r/api-reference/rest-apis/scim-api.html. :::